11bola Privacy Policy — How We Protect Your Personal Information
This page explains how 11bola collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights and how your data is handled.
Last updated: 2026
What Information Do We Collect from You?
When you register or use the 11bola platform, we collect several categories of information to provide you with a secure, efficient, and relevant service. The types of information collected are as follows:
Full name, email address, phone number, username, and the password created at registration. This information is required to identify your account and enable secure login.
IP address, device type, operating system, browser type, and screen resolution. This technical data helps us ensure the platform works correctly across all devices.
Records of deposits and withdrawals in Malaysian Ringgit (RM), payment methods used (such as FPX, TNG), and transaction history. Full card details are not stored by 11bola.
Game history, bets placed, promotions used, login timestamps, and in-platform activity. This data helps us improve the user experience over time.
How Is Your Information Used?
Information collected by 11bola is used solely for purposes related to delivering and improving the platform's services. We do not use your data for anything outside the following scope:
- Account verification and security — Verifying that each logged-in user is the legitimate account owner, and detecting any suspicious activity.
- Transaction processing — Deposits and withdrawals in MYR are processed accurately and securely through local payment providers.
- Customer support — Using account records and transaction history to resolve queries or complaints submitted to the 11bola support team.
- Account notifications — Sending important notifications such as deposit confirmations, available promotions, and account security updates.
- Complying with legal requirements — Meeting the compliance and financial reporting obligations required under applicable Malaysian law.
- Platform improvements — Analysing usage patterns in aggregate (not at the individual level) to improve interface design, technical performance, and the overall user experience.
Cookies & Session Tracking on the Platform
The 11bola platform uses cookies and similar session-tracking technologies to deliver a smooth and personalised experience. Cookies are small text files stored on your device as you browse the platform.
Types of cookies we use
- Session cookies — Required to maintain your login state during an active session. These cookies are deleted automatically when you close your browser.
- Preference cookies — Saves your preferences such as interface language and display settings.
- Analytics cookies — Helps us understand how users interact with the platform as a whole, without identifying any specific individual.
You can set your browser to reject cookies, though this may affect certain platform features. 11bola does not use third-party cookies for advertising purposes.
Data Storage and Security Measures
All personal information and transaction data belonging to 11bola users is stored in a protected server environment. We use SSL (Secure Socket Layer) encryption to ensure that all data transmitted between your device and our servers cannot be intercepted by any unauthorised third party.
Access to user data is restricted to staff who require it to perform their specific duties. All internal access is logged and monitored. User passwords are stored in hashed format and cannot be viewed, even by 11bola staff.
User data is retained for as long as the account is active or as required to meet legal obligations. Once an account is closed at the user's request, data will be deleted or anonymised within a reasonable timeframe, unless there is a legal requirement to retain it for longer.
Sharing Information with Third Parties
11bola does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only takes place under the following circumstances:
- Payment providers used to process deposits and withdrawals in MYR
- Technical service providers that support platform operations, subject to confidentiality agreements
- Regulatory authorities or governing bodies when required under Malaysian law
- SSL encryption for all data communications
- Passwords are stored in encrypted format
- Internal access is restricted and logged
- Continuous monitoring of suspicious activity
- Payment providers comply with industry security standards
Your Rights as a User of This Platform
As an 11bola user, you have several rights regarding your personal information. We are committed to respecting these rights and making them easy for users to exercise.
You have the right to request a copy of the personal information we hold about you, including account records and transaction history.
If your personal information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request account closure and deletion of your personal data, subject to any applicable legal retention requirements.
To exercise any of the above rights, contact the 11bola support team via the platform or email: [email protected]. Requests will be processed within a reasonable timeframe.
Changes to This Policy and How to Contact Us
Privacy Policy Updates
11bola reserves the right to update this Privacy Policy from time to time in line with changes to operational practices, technology, or legal requirements. When significant changes are made, we will notify users via an in-platform notice or their registered email.
The most recent update date will always be displayed at the top of this page. Continued use of the 11bola platform after any changes take effect constitutes acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us via:
- 11bola in-platform support channel (log in to your account)
- Email: [email protected]
- Pages FAQ for answers to common questions
We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Still Have Questions About Your Data Privacy?
The 11bola support team is here to help. Visit the FAQ page or register an account to start using the platform safely.